Terms & Conditions

Last Updated: January 2025

1. Agreement to Terms

By accessing and using Pixanzo website and services, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, you should not use our website or services. These terms apply to all visitors, users, and clients who access or use our services.

2. Services Description

Pixanzo provides professional web development, app development, and related digital services including:

  • Custom website design and development
  • WordPress website creation and customization
  • Mobile and web application development
  • Website hosting and maintenance
  • E-commerce solutions
  • SEO and digital marketing services
  • UI/UX design services

Service details, deliverables, timelines, and pricing will be specified in individual project proposals or service agreements.

3. User Obligations

When using our services, you agree to:

  • Provide accurate and complete information about your project requirements
  • Respond to communications and requests in a timely manner
  • Provide necessary content, materials, and access credentials as required
  • Review and approve deliverables within agreed timeframes
  • Make payments according to agreed terms and schedules
  • Not use our services for any illegal or unauthorized purpose
  • Not infringe upon intellectual property rights of others
  • Comply with all applicable laws and regulations

4. Payment Terms

4.1 Payment Schedule

Unless otherwise specified in your service agreement:

  • 50% advance payment is required to initiate project work
  • Remaining 50% is due before final delivery and handover
  • For larger projects, milestone-based payment schedules may be established

4.2 Payment Methods

We accept payments via bank transfer, UPI (Google Pay, PhonePe, Paytm), credit/debit cards, and online payment gateways. All payments should be made in Indian Rupees (INR) unless otherwise agreed.

4.3 Late Payments

Late payments may result in project delays or suspension of services. We reserve the right to charge interest on overdue payments and may withhold delivery of work until payment is received.

5. Project Timeline and Delivery

Project timelines are estimates based on the information provided and are subject to:

  • Timely receipt of required content and materials from clients
  • Prompt feedback and approvals from clients
  • No significant scope changes during development
  • Payment milestones being met on schedule

Delays caused by client-side factors will extend the delivery timeline accordingly. We will make reasonable efforts to meet agreed deadlines but cannot be held liable for delays beyond our control.

6. Revisions and Changes

6.1 Included Revisions

Each package includes a specified number of revision rounds for design and content. Revisions must be requested within the scope of the original project requirements.

6.2 Scope Changes

Significant changes to project scope, features, or requirements after work has begun will be treated as new work and may result in additional charges and timeline extensions. We will provide a revised quote for your approval before proceeding.

6.3 Additional Revisions

Revisions beyond the included rounds will be charged at our hourly rate or as agreed in the project proposal.

7. Intellectual Property Rights

7.1 Client-Provided Materials

You retain ownership of all content, trademarks, and materials you provide to us. You grant us a license to use these materials for the duration of the project.

7.2 Developed Work

Upon full payment, you will own the final deliverables specific to your project. However, we retain rights to:

  • Use the work for portfolio and marketing purposes
  • Reuse any code, techniques, or general knowledge gained
  • Proprietary tools, libraries, and frameworks we've developed

7.3 Third-Party Components

Projects may include third-party libraries, frameworks, plugins, or assets that are licensed separately. You agree to comply with their respective licenses.

8. Hosting and Domain Services

If hosting is included in your package:

  • First year hosting is provided free as specified in the package
  • Renewal fees will apply after the initial period
  • We will notify you before hosting expiration
  • You may transfer your website to another host at any time
  • Domain registration and renewal are separate unless specified

We are not responsible for domain or hosting services provided by third parties, even if we assist with setup.

9. Support and Maintenance

All packages include 30 days of free post-launch support for:

  • Bug fixes and technical issues
  • Minor adjustments and tweaks
  • Training and guidance on using the website

Free support does not include:

  • New features or functionality
  • Content updates (unless CMS is provided)
  • Major redesigns or structural changes
  • Issues caused by third-party services or modifications you made

10. Warranties and Disclaimers

10.1 Our Warranties

We warrant that our services will be performed with reasonable skill and care, using industry best practices. We will fix any bugs or errors discovered during the support period.

10.2 Disclaimers

To the maximum extent permitted by law:

  • We do not guarantee specific business results, traffic, or conversions
  • We are not responsible for content accuracy or legality
  • We do not warrant uninterrupted or error-free operation
  • We are not liable for issues with third-party services or integrations
  • All services are provided "as is" beyond our explicit warranties

11. Limitation of Liability

To the fullest extent permitted by law, Pixanzo total liability for any claims arising from our services shall not exceed the total amount paid by you for the specific service giving rise to the claim.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or other intangible losses, even if we have been advised of the possibility of such damages.

12. Indemnification

You agree to indemnify and hold Pixanzo harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from: (a) your use of our services, (b) content you provide, (c) your violation of these terms, or (d) your violation of any rights of another party.

13. Termination

13.1 By Client

You may terminate a project at any time by providing written notice. You will be charged for work completed up to the termination date. Please refer to our Refund Policy for details on refunds.

13.2 By Pixanzo

We may terminate or suspend services if: (a) you breach these terms, (b) payments are not received, (c) you fail to provide necessary materials or feedback for an extended period, or (d) we determine that continuing the project is not feasible.

14. Confidentiality

We will keep confidential any proprietary or sensitive information you share with us during the project. We will not disclose such information to third parties without your consent, except as required by law. If you require a Non-Disclosure Agreement (NDA), we are happy to sign one before project commencement.

15. Force Majeure

We shall not be liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, riots, strikes, government actions, internet or network failures, or pandemics.

16. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts in India.

We encourage resolving any disputes through good-faith negotiations before pursuing legal action.

17. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the new terms. For ongoing projects, changes will apply to new work but not retroactively to existing contracts.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

19. Entire Agreement

These Terms and Conditions, together with any project-specific agreements, proposals, or quotes, constitute the entire agreement between you and Pixanzo regarding our services and supersede all prior communications and proposals.

20. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: info@Pixanzo.com

Phone: +91 98765 43210

Address: India

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